We have conducted a significant amount of usability testing on forms. Director, Liz Griffiths has worked with forms since the 1980s and has developed a substantial body of research on forms design.
What's wrong with my PDF? (Feb 2013)
When it comes to interactive PDF forms, technology has not delivered all it has promised. Despite so much technology being available, why isn't the world alive with interactive PDFs and why doesn't the PDF you just created work as expected?
The order of your questions is important (Jan 2013)
The order of the questions on a form may seem inconsequential to most, but there are times when the order is of significant importance.
Asking just the right question (Jun 2012)
What happens when one of the most fundamental questions on a personal loan application is poorly worded?
Crossing the tick box (republished Aug 2012)
Forms are more than just words on a page. Sometimes the smallest
change to a graphic device can make all the difference.
Please call back soon for more articles and papers.